FAQ
Frequently Asked Questions (FAQ) – SHOPLINK
Welcome to the SHOPLINK FAQ page! Below, you’ll find answers to the most common questions about our products, orders, shipping, and more. If you don’t find what you’re looking for, feel free to contact us at atshoplink@gmail.com.
1. General Questions
What is SHOPLINK?
SHOPLINK is an online store specializing in LEGO® sets, minifigures, parts, Pokémon products, and other collectibles. We offer both new and used items at competitive prices.
Is SHOPLINK an official LEGO® retailer?
No, SHOPLINK is an independent seller and is not affiliated with, endorsed by, or sponsored by The LEGO Group. All LEGO® trademarks and logos are the property of The LEGO Group.
Do you sell authentic LEGO® and Pokémon products?
Yes, we only sell 100% authentic LEGO® and Pokémon items. We do not sell counterfeit or imitation products.
2. Orders & Payments
How can I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the payment instructions to complete your order.
What payment methods do you accept?
We accept:
- Credit & Debit Cards (Visa, MasterCard, AMEX)
- PayPal
- Bank Transfer (for select regions)
Can I modify or cancel my order after placing it?
If your order has not yet shipped, you can request a modification or cancellation by emailing atshoplink@gmail.com as soon as possible. Once an order is shipped, it cannot be canceled.
Do you offer discounts or promotions?
Yes! We occasionally offer discounts and special promotions. Follow our store or subscribe to our newsletter for updates.
3. Shipping & Delivery
Where do you ship?
We ship worldwide!
What are the shipping times?
We use a single shipping method for all orders, with tracking, insurance, and registered delivery. Estimated delivery times:
- Netherlands: 1-2 business days
- Europe: 3-7 business days
- Rest of the World: 5-12 business days
How much does shipping cost?
Shipping costs are calculated at checkout based on destination and package weight.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email.
What happens if my package is lost or delayed?
If your order is significantly delayed or lost, contact us at atshoplink@gmail.com, and we will assist you in locating or replacing your order.
4. Returns & Refunds
What is your return policy?
You may return items within 30 days of delivery, provided they are in original, unused condition with all packaging intact.
How do I request a return?
Email us at atshoplink@gmail.com with your order details and reason for return. We will provide further instructions.
Who covers the return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
How long does it take to receive a refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days to the original payment method.
5. Product Information
Are your LEGO® sets new or used?
We offer both new and used LEGO® sets. Each product listing specifies its condition.
Do you sell individual LEGO® pieces or minifigures?
Yes! We sell LEGO® parts and minifigures separately. Check our store for availability.
What does "used" mean for LEGO® products?
Used LEGO® items may have minor wear but are cleaned and verified to be in good condition before being sold.
6. Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save shipping information for faster checkout.
How can I contact customer support?
For any inquiries, contact us at:
📧 Email: atshoplink@gmail.com
Shipping
Yes, we ship all over the world. Shipping costs are mostly free, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-10 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.